Director of Aura Klean Pty Ltd responsible for contract mobilisation, customer liaison, quality assurance, WHS compliance, reporting and continuous improvement.

Background in security operations and incident response supports strong governance, documentation, risk management, audit readiness and KPI-driven service delivery for high-compliance environments (including PC3 laboratory access requirements).

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• Contract mobilisation: site walkthroughs, zone sequencing, roster planning and readiness checklists
• Customer engagement: communication log, issue resolution, service improvement reviews.
• Quality management: supervisor QA checks, corrective action tracking, KPI rectification timeframes.
• Compliance & governance: registers, evidence retention, controlled documents and reporting packs.
• WHS: incident/hazard reporting, chemical/SDS control, risk assessments and toolbox talks.
• Security & access controls: after-hours procedures, access-card sign-in/out, lock-up checklists.

Experience

Aura Klean Pty Ltd – Brisbane / Ipswich, QLD

Director & Account / Contract Manager | 2025 – Present

• Lead mobilisation planning and transition to steady-state operations for commercial cleaning engagements.
• Develop site-specific Cleaning Operations Plans, zone maps and sequencing aligned to client requirements.
• Implement QA system: daily completion registers, supervisor inspections, corrective action log and monthly reporting pack.
• Manage onboarding and compliance records (inductions, training register, WHS briefings) and maintain controlled registers.
• Coordinate customer communication and resolve service issues within agreed timeframes to ensure consistent performance.